Frequently Asked Questions

Shop

Order & Payment

You can only cancel your order when it is not processed yet. We deliver our orders the same day you make them, so there is only a short period of time between ordering and sending. It is ofcourse possible to return any unworn item. The shipping cost won’t be refunded, see the return policy.
If you made a mistake while ordering online, we would like to hear that as soon as possible. We can always change an order before it is sent away. On business days we process all orders that came in before 16:00. So, until 16:00 it is generally possible to change an order.
When you have placed your order you will recieve an email with the confirmation of your order. If you did not get this email it could be in your spam inbox or you might have accidentally made an error when you put in your email adress. Please contact us if you did not recieve this email. Click here for our contact form. The moment you have placed your order we will start preparing it. We will package your order with the utmost care and we will send it to you the same day. Generally, your order will arrive a day after you made your purchase. We do not process orders on weekends or holidays.
Our sold out items will always be restocked. We try to keep ervery product in stock. This is not always the case. When an item, color or size is no longer is stock it is visible on the website: The color or the size will be ‘grey’ and cannot be selected. We are glad to inform you about the availibility and expected timeframe of when a specific product will be in stock again. Get in contact with us via info@bretonstripe.com or via the contact form.

We offer a variety of payment methods:

iDeal
Creditcard (Mastercard, American Express en Visa).
Paypal
Belfius Direct Net
KBC/CBC Betaalknop
Bancontact

Sending & Delivery

All prices are indicated in euro’s and taxes are included.
The total price has taxes and shipping included.
Costs:
Netherlands
0 to 40 euro = € 4.00
Above 40 euro = € 6.00
50 euro and up = free
Germany
€ 7.00
50 euro and up = free
France
€ 11.50
100 euro and up = free
Belgium
€ 7.50
100 euro and up = free
Spain
€ 15.00
100 euro and up = free
Austria
€ 9.50
100 euro and up = free
UK
€ 11.00
100 euro and up = free
Rest
€ 15.00
100 euro and up = free

Shipping will not be reimbursed when an order is returned.

When your order leaves the warehouse, you wil recieve an email. We send our packages using DPD and Post NL. You will recieve an email with the link and the courier. You will be able to follow your package using this link. In the Netherlands shipping takes about 1-2 businessdays. For the rest of the world, it will take about 3-6 days.
First, check if the package is delivered somewhere else. Maybe it is delivered to a neighbour. If this is not the case, and the order is not delivered within a week after ordering, please contact us. We will find out what happened. Clearly mention the order number when you contact us. info@bretonstripe.com or use the contact form.
If the packaging is visibly damaged, you can decline the package. If the packaging is damaged, but your order was delivered to your mailbox please get in touch wit hus. Please check the quality of your package very carefully. If your order is damaged, please get in touch with us. Please attach a photo of the damage and your order number.
We are sorry if there is a different item than the one you ordered. Contact us and we will personally help you for a suitable solution.

Retours & Restituties

The shipping will not be reimbursed. The cost of returning an item are not calculeted in the price of the clothes. When you do want to return an order we ask you to return the package to: BRETON STRIPE Vissershavenstraat 52 1976DB IJmuiden Nederland
You can always return a package. Return the package to this adress: BRETON STRIPE Vissershavenstraat 52 1976DB IJmuiden Nederland We only accept returns if the item is in its original condition (unworn, unwashed, unaltered and with the original labels attached). You can return any item within 14 days of the date of purchasing. When we recieve the package we will refund the money. Package the item you are returning in the reusable bag it came in, or a sturdy box. Fill out the return form and include that with the item you want to return. Without the reciept and the ordernumber it is not possible to return the item.
We try to proces every return within a week with a maximum of 21 days. You will recieve an email when your return order is processed. When we have recieved and processed your return order you will immediately recieve your money back. We will refund you on the account you payed with. We refund using Mollie or Paypal with BRETON STRIPE in the description. This could take a couple of days.

General questions

BRETON STRIPE
Vissershavenstraat 52
1976DB IJmuiden
Nederland.

info@bretonstripe.com
tel +31 (0)6 37 22 42 06

Brand name: BRETON STRIPE
Company name: Marks Mode BV
BTW NR: NL 801911643.B01
K.v.k nr: 33246915
Founder: Mark Wilmering