Complaints Procedure

It can always happen that things don’t go entirely as planned. We are happy to resolve this together. We recommend that you first make your complaint known to us by emailing

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur. Additionally, for consumers in the EU, it is also possible to lodge complaints via the ODR platform of the European Commission. If your complaint has not yet been addressed elsewhere, you are free to deposit your complaint via the platform of the European Union.